Shipping and Returns


At, we adhere to the shipping policy that sets the bar high. When you place an order at our website, it is packed and shipped to ensure your items reach you in pristine condition.

We are constantly working with our suppliers to ensure we offer you innovative, fast and sustainable shipping services within the USA and around the World.

Once you place an order, it can take up to 7 days to process your order excluding weekends and holidays.  During Holidays it can up to 14 days.

Shipping times themselves may vary, but typically are as follows:

- United States 7 - 14 days

- Canada 14 - 21 days

- International 21 - 28 days

Occasionally there may be circumstance that may cause shipping delay that are out of our control, we appreciate your patience during these situations. At we strive to improve upon our shipping processes to make them more efficient and less impact on the environment.


For us there is nothing more important for us than maintaining a good relationship with our customers. In order to achieve this, we have a Returns policy that allows our customers to send the item back to us, in its original packaging and condition, within 30 days of purchase. You can opt for a refund or an exchange.

Please know that when returning an item to us you will bear the shipping costs!

  • Once you have received the item and you don’t think it is what you ordered or if you have changed your mind about it, send us an email or give us a call regarding the matter.
  • The packing slip, packaging material and the original carton with which it was shipped must remain intact.
  • Please know that the item must be sent back to us without any damage or defect, as in it must be in the same condition you received it.
  • There are some items that cannot be returned unless there is a defect or if it is not functioning as marketed.
  • If an item has been soiled, washed or used, it will not be eligible for returns or refunds.
  • If the returned item does not meet the conditions listed by us then we have the right to refuse the return.
  • Upon returns or cancellations, we charge a restocking fee of 25% for all items that are made to order.
  • Please be informed that when you are returning an order, you will do it on your own responsibility and you will bear the shipping cost.
  • In order to make sure that the return is carried out successfully, you should get a shipping insurance and delivery confirmation from the shipper.


Refund Policy 


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 808 Commerce Park Drive Ogdensburg New York US 13669-2208.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: 808 Commerce Park Drive Unit 39438 Ogdensburg, New York US 13669-2208

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.